Terms of service

Terms of Service

Effective Date: June 9, 2026

Welcome to Ascent Tea (ascenttea.com). By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully.

1. About Us

Ascent Tea LLC ("Ascent Tea," "we," "us," or "our") sells ceremonial-grade Japanese matcha in single-serve stick packs through our online store. Our website is powered by Shopify.

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to make a purchase. By using our website, you represent that you meet this requirement.

3. Products and Pricing

All product descriptions, images, and pricing are subject to change without notice. We make every effort to display accurate information, but we do not guarantee that product descriptions, images, or other content are error-free.

Prices are listed in US dollars and do not include shipping or applicable taxes, which are calculated at checkout.

4. Orders and Payment

When you place an order, you are making an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraud.

Payment is processed securely through Shopify Payments. We do not store your payment information on our servers.

5. Shipping and Delivery

Please refer to our Shipping Policy for details on shipping rates, delivery times, and related information.

6. Returns and Refunds

Please refer to our Refund Policy for details on returns, refunds, and our satisfaction guarantee.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, product designs, and software, is the property of Ascent Tea LLC or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

8. User Conduct

You agree not to:

Use the website for any unlawful purpose
Interfere with or disrupt the website or its servers
Attempt to gain unauthorized access to any part of the website
Use automated tools to scrape, crawl, or extract data from the website
Impersonate any person or entity

9. Disclaimer of Warranties

Our website and products are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

Our matcha products are food items. If you have allergies or dietary restrictions, please review ingredient lists carefully before purchasing. Our products are processed in a facility that may also process other allergens.

10. Limitation of Liability

To the fullest extent permitted by law, Ascent Tea LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of our products. Our total liability shall not exceed the amount you paid for the product giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Ascent Tea LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the website or violation of these Terms.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of any linked sites. Accessing third-party sites is at your own risk.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of Santa Clara County, California.

15. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.